From opening an account to making a withdrawal, our support team is always ready to help with anything on Lucky Game.
Select your issue type
Opening a new account, updating information, and KYC verification
12 GuidesRelated to bKash, Nagad, Rocket, and Bank Transfer
18 GuidesFast withdrawals, missing funds, and limit-related issues
15 guidesMatch odds, bet cancellation, parlays & accumulators
22 GuidesWelcome bonus, free bets, cashback, referral offers
10 guidesAndroid/iOS download, installation issues, updates
9 GuidesPassword reset, two-step verification, and account lock
11 GuidesIssues with live dealers, slots, and crash games
14 Guides
Sometimes a deposit goes through but doesn't show up in your wallet, or winnings aren't credited after a bet. If this happens, don't panic — reach out to the lucky game Help Center. Our support agents speak Bengali and can resolve any issue quickly.
Start your Lucky Game journey in just five simple steps
Go to the registration page and create a new account with your mobile number and password. The whole process takes just 2 minutes. Make sure your date of birth is accurate — you'll need it later for KYC verification.
After registration, you'll receive an OTP on your mobile to activate your account. If the OTP doesn't arrive, wait 60 seconds and hit Resend.
Get started with as little as ৳100 via bKash, Nagad, or Rocket. Your first deposit comes with a 100% bonus — deposit ৳500 and you'll play with ৳1,000.
Head to the Sports section and place a bet on cricket, football, or any other sport. Or visit the casino for live dealer games or slots.
Once your wallet has sufficient balance, submit a withdrawal request. Funds typically arrive in bKash or Nagad within 5 minutes. The minimum withdrawal is just ৳300.
Tips: Download the Lucky Game app to get instant push notifications for bet results and offers. Available for both Android and iOS. On the Download Page।
Lucky game's Help Center is accessible even from remote areas like the Sundarbans. As long as you have an internet connection, you can reach us via live chat or email. Just tap the Help Center icon in the mobile app and a chat starts instantly — no need to open a separate browser.
The guides Lucky Game users search for most
A complete walkthrough on adding funds to your Lucky Game account using the bKash app or USSD code.
Step-by-step instructions for resetting your password via mobile OTP or email.
How to contact support if your withdrawal is delayed after submitting a request.
How to verify your identity using your National ID or passport, and why it's required.
First deposit bonus terms, wagering requirements, and cashout process.
APK file download, enabling installation from unknown sources, and common troubleshooting steps.
A guide to adding and withdrawing funds from your lucky game wallet via Nagad mobile banking.
How to temporarily or permanently deactivate your account as part of responsible gambling.
What to do when an in-play bet isn't accepted, odds change, or a bet gets stuck.
Most betting sites shut down support overnight. That's not the case at lucky game. Our support chat runs 24 hours a day, 7 days a week — any time you need it. Our team is here for you on Eid nights, World Cup finals, and everything in between.
Even during high-traffic matches, Lucky Game's technical team monitors the platform around the clock to keep things running smoothly.
Start Chatting NowAvailable Deposit & Withdrawal Methods on Lucky Game
| Payment Methods | Deposit Time | Withdrawal Time | Minimum deposit | Minimum Withdrawal | Status |
|---|---|---|---|---|---|
| bKash | Instant | 5–10 minutes | ৳100 | ৳300 | Active |
| Nagad | Instant | 5–15 minutes | ৳100 | ৳300 | Active |
| Rocket | Instant | 10–20 minutes | ৳100 | ৳300 | Active |
| Bank transfer | 1–3 hours | 1–24 hours | ৳500 | ৳1,000 | Active |
| USDT (Crypto) | 1–30 minutes | 15–60 minutes | $2 equivalent | $5 equivalent | Active |
Please note: KYC verification must be completed before you can make a withdrawal. Without it, your first withdrawal request may be held up. Simply upload a photo of your national ID or passport once, and your account is verified permanently.
If you're new to online betting or casino platforms, it's completely normal to have a lot of questions. The Lucky Game Help Center is built to answer exactly those questions — clearly, quickly, and accurately. Whether it's your first time on a betting site or you've had a bad experience elsewhere, we're committed to making your Lucky Game experience smooth and enjoyable.
The most common issue when creating a new Lucky Game account is not receiving the OTP. This is usually caused by network congestion. Wait 60 seconds and try again. If it still hasn't arrived after three attempts, contact us via live chat — our agent will manually verify and activate your account.
If you forget your password, click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. If you ever notice suspicious activity on your account, such as an unrecognized login or unfamiliar transaction, change your password immediately and notify lucky game support.
If your deposit hasn't appeared in your wallet, wait 5–10 minutes first — mobile banking occasionally experiences processing delays. If it still hasn't come through, note your bKash/Nagad Transaction ID (TxID) and the time of the transaction, then contact Lucky Game support. Our team typically applies a manual credit within 15 minutes.
Remember, deposits on Lucky Game must be sent only to the designated payment numbers. Funds sent to any other number outside the platform may not be refundable. The correct numbers are always On the payments page available.
Withdrawing from Lucky Game is straightforward. Go to the Wallet section, select the withdrawal option, enter the amount, and provide your bKash or Nagad number. With KYC verification complete, most withdrawals are processed within 5–15 minutes.
Common reasons a withdrawal may be held up include unmet bonus wagering requirements, incomplete KYC verification, or exceeding the daily withdrawal limit. If all three are in order, your withdrawal should go through without any issues.
If a technical issue prevents your bet from being accepted on Lucky Game, refresh the page before trying again. If odds have changed, the system will automatically prompt you to confirm the bet at the updated odds. In live betting, quick decisions matter — odds shift every second.
Bet results are typically credited to your Lucky Game wallet within 30 minutes of a match ending. For major tournaments or disputed matches, settlement may take a bit longer. Check the help center for updates.
Lucky Game always puts user security first. Never share your account details with anyone. No Lucky Game staff member will ever ask for your password. If someone claims to be from Lucky Game and asks for your password, it's a scam — report it immediately.
Lucky Game offers deposit limits, session limits, and cooling-off periods to help keep betting a form of entertainment. To learn more, Responsible Gaming View page.
Lucky Game VIP members get a dedicated account manager who handles your issues directly. No waiting in the general queue — your requests are given priority. From Rangpur to Dhaka, Lucky Game VIP members across Bangladesh enjoy this benefit.
Reach Lucky Game support through your preferred channel
The fastest way to get help. Just click the chat icon on the site or app and you're connected instantly.
Average 2 minutesFor complex issues or if you need to send screenshots, reach out by email. You'll get a response within 2 hours.
support@luckygame.wsAnswers to the most frequently asked questions, all on one page. Find solutions without needing to chat.
View FAQMost Common Questions from Lucky Game Users