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Lucky Game Privacy Policy — Your Data, Our Responsibility

This privacy policy clearly explains how Lucky Game collects your personal data, how it is used, and how it is kept secure.

Last Updated: January 2026
Our Commitment

How Lucky Game Protects Your Privacy

We believe data security is the foundation of trust

Transparency in Data Collection

Lucky Game only collects information that is strictly necessary. You will always be clearly informed about why your data is being collected, and no additional information is gathered without your consent.

SSL Encryption Protection

All your data and transactions on Lucky Game are protected with industry-standard SSL/TLS encryption, preventing third parties from accessing or stealing your information.

Data Sale Prohibited

Lucky Game never sells your personal data to third parties. Your information is never shared with advertisers or data brokers.

Cookie Controls

Cookie use on Lucky Game is transparent and within your control. Aside from essential cookies, you can disable the rest at any time.

Right to Correct Your Information

You can update any information in your profile at any time. To correct inaccurate details, please contact Lucky Game support.

Right to Erasure

After account closure, Lucky Game deletes your personal data within a specified period, except where required by law.

Table of Contents

Your privacy matters to us. By creating an account with Lucky Game, you are considered to have accepted this Privacy Policy. Please read this document carefully.

1 Introduction

Lucky Game is a trusted online betting and gaming platform in Bangladesh. We understand how sensitive your personal information is, which is why protecting your privacy is always our top priority. This Privacy Policy ("Policy") explains how Lucky Game collects, uses, stores, and safeguards your personal information.

This Policy applies to Lucky Game's website, mobile app, and all digital services. It remains in effect whenever you use Lucky Game — from registration through betting, payments, or contacting support.

Lucky Game guarantees that your data will never be used for unlawful purposes or sold and shared with third parties without your consent. If you have any questions about our privacy policy, Help Center Contact us.

2 What Information We Collect

Lucky Game collects the following types of information:

2.1 Identity Information

  • Full name, date of birth, and gender
  • National ID number or passport number (for KYC verification)
  • Phone number and email address
  • Current Address

2.2 Financial Information

  • Mobile banking number (bKash, Nagad, Rocket, etc.)
  • Transaction history — deposit and withdrawal records
  • Deposit and withdrawal amounts and dates

2.3 Usage Data

  • Betting history and preferred sports
  • Login time, device type, and operating system
  • IP Address & Browser Type
  • Pages visited and time spent on the site

2.4 Communication Data

  • Records of live chat or email correspondence with Lucky Game
  • Subject of complaint or feedback
Data Type Reason for Collection Required?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Phone & Email Account Communication & Security Yes
NID/Passport KYC Verification & Anti-Money Laundering Yes, for withdrawals
Mobile Banking Number Payment Processing Yes
IP and device information Fraud Prevention & Security Automated
Betting History Service improvement and responsible gambling monitoring Automated

3 How We Collect Your Data

Lucky Game collects information in the following ways:

  • Direct collection: Information you provide when completing registration, KYC, and payment forms.
  • Automatically Collected: When you use Lucky Game, information is collected automatically through cookies, log files, and web beacons.
  • From Third Parties: Certain information is verified through mobile banking providers or identity verification services.
  • Support contact: Information you provide via live chat or email.

4 Purpose of Data Use

Lucky Game uses your information solely for the following purposes:

  • Account management: Ensuring secure registration, login, and account protection.
  • Payment processing: Processing deposits and withdrawals.
  • KYC Verification: Verifying your identity and age.
  • Fraud prevention: Detecting and preventing suspicious activity.
  • Service Improvement: Data analytics to improve your experience.
  • Legal obligations: Meeting regulatory requirements.
  • Responsible Gaming: Identifying excessive betting patterns and providing appropriate support.
  • Marketing: Sending offers and promotional messages with your consent.

Lucky Game never uses your data for marketing purposes without your consent. You can unsubscribe from marketing emails or SMS at any time.

5 Data Sharing Policy

Lucky Game may share your information only in the following limited circumstances and strictly to the extent necessary:

5.1 Authorized Third Parties

  • Payment Processors: With services such as bKash, Nagad, and others to process transactions.
  • Identity Verification Provider: With authorized institutions for the KYC process.
  • Technology service providers: For server hosting and cybersecurity services.
  • Analytics Tools: For monitoring site performance (no personally identifiable information used).

5.2 Legal Obligations

Lucky Game may be required to disclose information under court orders, lawful requests from government authorities, or applicable anti-money laundering laws.

Lucky Game will never sell your data to advertisers, data brokers, or other betting operators. This is our absolute commitment.

6 Cookies & Tracking

Lucky Game's website and app use cookies and similar technologies. Cookies are small data files stored on your device.

Cookie Type

  • Essential cookies: Required for the site to function properly. Disabling these cookies will prevent you from using Lucky Game.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics cookies: To analyze site usage. You can opt out of these at any time.
  • Security Cookies: Used to prevent fraud and cyberattacks.

You can manage cookies through your browser settings. However, disabling essential cookies will prevent Lucky Game from functioning properly.

7 Data Security Practices

Lucky Game follows industry-leading technology and practices to keep your data secure:

  • SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
  • Firewall: Advanced firewall systems to prevent unauthorized access.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Regular security testing conducted by third parties.
  • Restricted access: Only authorized personnel have access to your data.
  • Data Backup: Regular backups ensure the safety and integrity of your data.

Please note that no system can guarantee 100% security over the internet. Keep your password strong and never share it with anyone.

8 Your Rights

As a Lucky Game user, you have the following rights over your personal data:

Right to Access

You have the right to know what information Lucky Game holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request that your data be deleted, unless we are required to retain it by law.

Right to Restrict Processing

You can request that we restrict the use of your data for specific purposes.

Right to Data Portability

You can request a copy of your data and transfer it to another service.

Right to Object

You can object to your data being used for marketing or analytics purposes.

To exercise these rights, email Lucky Game's support team at: support@luckygame.ws. We will respond within 30 business days.

9 Data Retention Period

Lucky Game does not retain your data longer than necessary. General guidelines:

  • Account information: For the duration of the active account and up to 5 years after closure.
  • Financial Transaction Records: Up to 7 years, in accordance with legal obligations.
  • KYC documents: Up to 5 years after account closure.
  • Support Conversations: Up to 3 years.
  • Cookies & Log Data: Typically between 90 days and 1 year.

Once the retention period expires, data is securely deleted or anonymized.

10 Children's Privacy

Lucky Game is strictly prohibited for anyone under 18. Lucky Game does not knowingly collect personal data from minors. If a parent or guardian believes their child's information has been collected in error, please contact us immediately support@luckygame.ws. Lucky Game will promptly delete that information.

Any user found to be under 18 will have their Lucky Game account permanently closed and all associated data deleted.

11 Policy Updates

Lucky Game reserves the right to update this Privacy Policy as needed. For significant changes:

  • A notice will be posted on the main page.
  • A notification will be sent to your registered email address.
  • The date and a summary of the changes will be provided.

Continued use of Lucky Game after any changes constitutes your acceptance of the updated policy. The date of the most recent update is shown at the top of this page.

12 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with Lucky Game:

Safe & Trusted

Your Data Is Secure — Get Started Now

Your privacy is fully protected at Lucky Game. Register today and enjoy the best betting experience in Bangladesh.

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