Legal Documents

Lucky Game Terms & Conditions — Know Your Rights and Responsibilities

Please read these Terms and Conditions carefully before using Lucky Game. These terms form a legally binding agreement between you and Lucky Game.

Last updated: January 2026
Key Points

Key Highlights of the Terms & Conditions

Keep these things in mind when using Lucky Game

Account Registration

To register an account with lucky game, you must be at least 18 years old. You are required to sign up using accurate and truthful information. Each individual may only hold one account.

Deposit & Withdrawal Policy

All payments on Lucky Game are processed through secure and verified methods. Withdrawals can only be made to a registered payment method. Certain conditions must be met before bonus funds can be withdrawn.

Betting Rules

All bets on Lucky Game are accepted in accordance with the applicable rules. If a match is cancelled or suspended, stakes will be refunded per Lucky Game's policy. Any fraudulent bets will be deemed void.

Bonuses & Promotions

Lucky Game's bonus and promotion offers are subject to specific terms. Each offer has its own wagering requirements and validity period. Bonuses may be forfeited if the terms are violated.

Security & Privacy

Lucky Game keeps your personal information secure and does not share it with third parties. Use a strong password to protect your account.

Prohibited Activities

Fraud, account sharing, money laundering, and any other form of dishonest activity are strictly prohibited on Lucky Game. If such activity is confirmed, the account will be permanently closed.


Important: By registering on Lucky Game, you are considered to have fully read and accepted these Terms and Conditions. Please read through everything carefully.

1 General Terms & Conditions

Lucky game (hereinafter referred to as the "Platform" or "we") is an online betting and gaming service provider. These Terms & Conditions constitute a legally binding agreement between lucky game and its users (hereinafter referred to as "you" or "user").

By using Lucky Game's website, mobile app, or any other digital channel, you are deemed to have accepted these Terms & Conditions. If you disagree with any part of these terms, please refrain from using Lucky Game.

Lucky game reserves the right to update these Terms & Conditions at any time. You will be notified of any changes via the main page or by email.

2 Account Registration & Eligibility

To open an account on Lucky Game, the following conditions must be met:

  • You must be at least 18 years Registration by minors is strictly prohibited.
  • All information provided during registration must be truthful, accurate, and complete.
  • An individual may only One Account Only can be created.
  • Multiple accounts using the same IP address, device, or payment method are not permitted.
  • You are responsible for keeping your account login credentials confidential.

Lucky game may request KYC (Know Your Customer) documents at any time to verify your identity. You may be required to provide a National ID, passport, or driving license. Failure to submit the required documents may result in temporary account suspension.

Using another person's account, or allowing someone else to use yours, is strictly prohibited. If such activity is confirmed, both accounts will be permanently closed and all funds will be forfeited.

3 Betting Rules

The following rules apply to all bets placed on lucky game:

3.1 Bet Acceptance & Cancellation

Once a bet is confirmed, it cannot be changed or cancelled. However, Lucky Game reserves the right to cancel a bet under certain circumstances, such as:

  • Technical errors or incorrect odds being displayed.
  • If the event is cancelled or postponed before the match begins.
  • Evidence of fraud or match manipulation.
  • Incorrect amounts processed due to a system error.

3.2 Live Betting

Lucky game's live betting feature allows you to place bets while a match is in progress. Odds change rapidly during live betting. If the odds change after a bet has been successfully accepted, the outcome will be settled at the odds that were confirmed at the time of acceptance.

3.3 Match Cancellation & Postponement

If an event is cancelled or not completed within the scheduled time, Lucky Game will refund the amount wagered. Event-specific rules can be found in the Lucky Game betting section.

Circumstance Lucky game's Actions
Cancelled Before Match Start Full Stake Refund
Match Abandoned at Half-Time Partial settlement in accordance with lucky game's policy
Incorrect Odds Displayed Resettlement at correct odds or bet cancellation
Fraud Confirmed Bet Cancellation & Account Suspension
Technical Errors Lucky game's decision is final following investigation

4 Payment Policy

The following rules apply to all financial transactions on Lucky Game:

4.1 Deposits

Deposits on Lucky Game can be made via approved mobile banking services including bKash, Nagad, and Rocket. The minimum deposit amount is listed on the Lucky Game payments page. Deposits are typically credited to your account instantly.

  • You must use a payment method registered in your own name.
  • Deposits from a third party's payment account are not accepted.
  • Suspicious deposits may be held pending investigation.

4.2 Withdrawal

KYC verification must be completed before you can withdraw from lucky game. Withdrawals are only processed to the same payment method used for the deposit. Most withdrawals are processed within 15 minutes to 24 hours.

  • Minimum Withdrawal Amount On the payments page View.
  • Withdrawals may be delayed in cases of suspected suspicious activity.
  • Lucky Game is not responsible for any applicable taxes or duties — these remain the sole responsibility of the user.

5 Bonus & Promotion Terms

Lucky game offers a variety of bonuses and promotions. Each offer comes with its own terms. General bonus terms are outlined below:

  • Each bonus has a Wagering Requirement — a specified amount must be wagered before bonus funds can be withdrawn.
  • Any unused bonus will be automatically cancelled once its validity period expires.
  • Only one welcome bonus can be claimed at a time.
  • Lucky game reserves the right to modify bonus terms or withdraw any bonus offer at any time.
  • Bonuses are for personal use only — using bonuses for commercial purposes is strictly prohibited.

Full terms for all Lucky Game bonuses and promotions are clearly stated on the offer page. Please read the terms carefully before claiming any bonus.

6 Prohibited Activities

The following activities are strictly prohibited on Lucky Game:

  • Multiple Accounts: Maintaining multiple accounts under the same identity.
  • Account Selling: Selling or transferring your account or its credentials to another person.
  • Fraudulent Betting: Exploiting system vulnerabilities to gain an unfair advantage.
  • Money Laundering: Using Lucky Game as a vehicle for money laundering.
  • Hacking: Attempting to breach platform security or gain unauthorised access.
  • Bot Usage: Placing bets using automated software.
  • Match Fixing: Involvement in influencing the outcome of a match.

If any of the above activities are proven, lucky game may permanently close the user's account and forfeit all associated funds. Law enforcement authorities will be notified if necessary.

7 Account Suspension & Closure

Lucky game may temporarily suspend or permanently close an account under the following circumstances:

  • Incomplete KYC verification or submission of false information.
  • Violation of these Terms & Conditions.
  • If an investigation is required due to suspicious financial activity.
  • At the user's own request (self-exclusion).

You yourself of Lucky Game's Responsible Gaming You can temporarily self-exclude your account from the page. This is part of responsible betting.

8 Limitation of Liability

Lucky Game is not liable for the following:

  • Losses due to internet disconnection.
  • Delays caused by disruptions to third-party services (e.g., mobile banking).
  • Losses due to unexpected technical errors or server downtime.
  • Password leaks or account hacks resulting from the user's own negligence.

In any circumstance, lucky game's maximum liability shall not exceed the value of the funds used in that particular transaction.

9 Privacy & Data Protection

Lucky Game's complete policy on the collection, use, and protection of your personal information is available in our Privacy Policy Details are outlined on the page. The key points are:

  • Lucky Game does not sell your personal information to third parties without your consent.
  • Information may be shared with authorities where required by legal obligation.
  • All data is protected with SSL encryption.
  • You may request to update or delete your information at any time.

10 Dispute Resolution

If a dispute arises while using lucky game, please first contact our Help Center reach out to us. lucky game is committed to resolving all complaints honestly and promptly.

Dispute Resolution Process:

  1. Submit a complaint — via live chat or email.
  2. Lucky Game will provide an initial response within 48 hours.
  3. Complex cases will be resolved within a maximum of 7 business days.
  4. If you are unsatisfied with the resolution, you may escalate your complaint to the relevant regulatory authority.

Funds in dispute may be held until a final decision is reached by lucky game.

11 Right to Modify Terms

Lucky Game reserves the right to amend these Terms & Conditions, in whole or in part, at any time. Users will be given adequate notice before any changes take effect. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

For significant changes, Lucky Game will provide at least 7 days in advance will be notified.

12 Contact

If you have any questions about these Terms & Conditions, please contact Lucky Game:

Lucky game is committed to full transparency. If you have any difficulty understanding our terms, our support team is always ready to assist you in Bangla.


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