We have multiple measures in place to make sure your gaming experience stays enjoyable at all times.
On Lucky Game, you can set a maximum deposit limit — daily, weekly, or monthly. Once a limit is set, it takes effect immediately. Increasing it requires a 24-hour waiting period.
It's easy to lose track of how long you've been playing. Set a session timer on Lucky Game and you'll get an automatic reminder when your time is up. Playing mindfully means playing healthily.
Need a break? Lucky Game lets you set a cooling-off period from 24 hours up to 30 days. Your account stays active during this time, but betting will be paused.
If you feel your betting is getting out of control, you can self-exclude for anywhere between 6 months and 5 years. Your account will be completely deactivated for the entire duration.
On Lucky Game, once your losses reach a set amount, betting will automatically stop. This protects you from taking a bigger hit than you intended.
On Lucky Game, you can view your full betting history, win/loss stats, and a detailed breakdown of your spending. Understanding your own habits is the first step toward responsible gaming.
Betting on Lucky Game isn't just about winning money — it's a form of entertainment. But like any entertainment, it comes with boundaries. Responsible gaming means staying within your financial means, enjoying it without harming your family or personal life, and never treating betting as a source of income.
Online betting is a growing trend across Bangladesh, and the thrill of the game can sometimes lead people to go too far. Lucky Game wants you to enjoy betting for the long run — not burn out in a single session. That's why responsible gaming isn't just a legal obligation for us; it's a core value.
Remember: betting is for entertainment. If you ever feel like you're chasing losses, stop and reach out to the Lucky Game Help Centre right away.
Responsible gaming means staying self-aware. If the habits below sound like you, you're on the right track:
Certain warning signs are worth paying attention to. Lucky Game wants you to stay aware of them:
If two or more of the signs above apply to you, it's serious. Use Lucky Game's Self-Exclusion tool and seek professional support. There's no shame in it — it takes real courage.
Log into your Lucky Game account to easily set the limits below. Lowering a limit takes effect immediately, but increasing it requires a waiting period of 24 hours or more. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.
Set a maximum amount for daily deposits or bets
Set a cap on how much you want to spend within a seven-day period.
Keep your betting within your monthly budget
Betting stops automatically once you hit a set loss amount
Lucky Game's Self-Exclusion is a powerful tool. Use it whenever you feel you're losing control. Here are the steps:
Log into your account on the Lucky Game app or website.
Go to Profile Settings and click on "Responsible Gaming".
Choose between a cooling-off period or full self-exclusion — pick a duration that works for you, from 6 months up to 5 years.
A confirmation message will be sent to your email. Your exclusion takes effect from that point onwards.
If you ever need assistance, the Lucky Game support team is here to guide you through every step of the process.
Do not attempt to open a new account and continue betting while an exclusion is active. Lucky Game's system will detect this and the new account will be closed immediately.
Lucky Game is strictly for users aged 18 and above. We verify every user's age through KYC. If younger family members have access to your device, please take the following steps:
Lucky Game is more than just a betting platform — we're here for you. If you ever feel that betting is having a negative impact on your life, don't hesitate to reach out to us:
Remember, seeking help is not a sign of weakness. The Lucky Game team will support you with complete confidentiality.
Think through the questions below. If most of your answers are "Yes", please seek help.
Do you place bigger bets to try to win back what you've lost?
Have you borrowed money or dipped into your savings to fund your betting?
Do you hide your betting from family or friends?
Do you feel restless or low when you're not betting?
Feeling like you can't stop?
Answers to the most frequently asked questions by Lucky Game users
Join Lucky Game with a commitment to responsible gaming. Use our safe betting tools and keep entertainment just that — entertainment.